We offer a range of services aimed at helping you understand and address trust in a systematic and integrated way. Our services apply equally well to individual organizations, industry and professional  bodies, projects and partnerships.

Typically they cover:

• analysing key dimensions of corporate culture and operational performance to help you develop strategies for improving or restoring trust

• helping with specific challenges such as

• establishing the right platform for change : growth, downsizing, entering new markets , developing new products

• improving the quality of relationships and  level of engagement both internally and externally

• improving the ability to learn and innovate

Some of the specific services we offer are:

Trust Assessment and diagnosis : 

• We provide an independent assessment of the level of trust in your organization and  your current capability to  restore or build trust

• We diagnose specific problem areas so that you can focus in on what is really important in building trust.

Strategy setting and support :

• We help you develop appropriate strategies for: rebuilding trust, improving levels of trust, maintaining trust through periods of change and establishing trust on short term projects and partnerships.

• We also provide support for strategy implementation including: training, mentoring and monitoring.

Trust Restoration Programmes :

• If you have had a failure in trust, we will help you work through the key stages of restoring trust : revelation, restoring core purpose, restoring core integrity

(see article on Re-building trust - what lessons can we learn from the nuclear industry?)

Trust Building Programmes :

• If you want to build and improve the level of trust in your organization, we will help identify and develop key areas of your culture important to building trust including: working on your true values, building robust systems, examining and improving how you interact with stakeholders .

Training :

• We run workshops on trust in collaboration with the ASP, the next workshop is set to be run in October 2009.  Details and booking arrangements will be on the ASP website about a month before the date of the workshops. For ASP website see Resources.

• We will be running our first master classes in trust building later this year. The courses are aimed at senior members of organizations, who have responsibility for building trust or enhancing the reputation of the organization.

• We also offer bespoke training for individual organizations

For more information on all these services, please call John Turner+44 (0)161 935 8204 or email john.turner@c-interactions.co.uk

Research :

• We are developing research programmes to cover all the main areas relating to trust building in organizations. Our current research includes:

• validating the Trust Framework as an assessment tool

• trust as a facilitator of effective collaborations and innovation

• investigating participation in design in high hazard industries

• how trust is reported

Keep an eye on the Resources page for further information

For more information research, please call John Turner+44 (0)161 935 8204 or email john.turner@c-interactions.co.uk.

How we Work

We take a flexible and collaborative approach to working with you  and we look for the most appropriate and effective way of delivering improvements. Our aim is to enable you to understand and develop the cultural aspects that build trust. We focus on building and improving capabilities rather than creating dependency.

We realise the sensitivity of matters relating to trust and you can expect the highest levels of confidentiality. We recognise the sensitive nature of matters relating to trust and you can expect the highest levels of confidentiality and integrity in all our work ( see More About Us for our values).